Bouncing Bean Information

About Us
Terms and Conditions for www.bouncingbean.com wholly owned and managed by Click Ahead Limited.

Click Ahead Limited are completely dedicated to your total satisfaction. We would love to hear your comments / feedback about our site. Please email us at info@bouncingbean.co.uk.

Our Contact details:
Click Ahead Ltd
1486 Wimborne Road
Kinson, Bournemouth
Dorset
BH11 9AA
United Kingdom
Phone:+44 (0)1202 570593
Fax: +44 (0)1202 570593
Email: info@bouncingbean.co.uk
VAT (charged at 20.0%) No: 824 7617 16

Registered Office:
17a St Johns Gardens, Romsey, Hants SO51 7RW UK.
Company Registration Number:
4351120

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
You can either pay using your debit or credit card online or by sending us a cheque prior to delivery.

Debit and Credit Cards
We accept all major debit and credit cards.
All payments will be debited in pounds sterling.
Where appropriate the Postage and Packing charge will be added accordingly to your invoice and charged to your card.
Please print the receipt page when you have finished your purchase, this is your official receipt.
A confirmation email will be sent to you containing your order details and order number to acknowledge your order.
A Despatch Note will be posted with the goods.

Cheque / Postal Order prior to delivery
You can choose to send a cheque or postal order prior to delivery if you do not wish to purchase with your debit or credit card.
Please ensure that you print your receipt page after purchase and send this with your cheque made out to Click Ahead Limited, to our company address shown above. Once your cheque has cleared (this can take up to 5 working days) we will send you your purchase.

Shipping And Handling
A single Postage and Packing charge will be added to your order before payment is made if appropriate.

UK £1.50 - Royal Mail First Class Post - FREE DELIVERY IN UK FOR 2 ITEMS OR MORE
Europe £3.50 - Air Mail

Orders are normally dispatched same day when possible.
You will be sent a confirmation email as soon as your order has been sent.

Back Orders
If your product is not in stock we will place it on Back Order for you and inform you as early as possible.

Tax Charges VAT charged at 20.0%

Detailed VAT Invoice available on Request

Credit Card Security
We take online debit and credit card fraud VERY SERIOUSLY.
All credit card numbers are encrypted on the WorldPay secure server. Your credit card transaction has the "golden padlock" and is 100% secure. WorldPay is the biggest online credit card authorisation company in the world.
We do not keep your credit card details on record.
If you have any worries about purchasing with Credit/Debit cards on our site, please feel free to contact us on info@bouncingbean.co.uk and we will try and answer your concerns.

Guarantee
We guarantee to refund or replace any faulty items.

We offer to exchange any items that are unopened, unused and in new condition within 10 days of purchase.

This is in addition to your Statutory Rights.

Privacy Policy
Bouncing Bean does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Discretion is important to us and that's why all our items are delivered in plain packaging.

Our database of customers will NEVER be sold or made available to third party companies. We may from time to time like to make you aware of our special offers. This will be done by email only, but if you do not wish to receive this then contact us and we will not send you any emails.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
A Customer Returns Note can be found with the goods.
Please mark clearly on the Returns Note the goods what you are returning. Goods must be returned by recorded delivery, please retain your proof of posting.

A refund will only be granted for goods returned in perfect condition in the original unopened packaging.

A full refund will be provided on all defective goods.

We do not carry the carriage costs on returned products unless the products are defective. Then Postage and Packing will be refunded.
All refunds will be credited to you Card, or if purchased by cheque, then a cheque will be issued

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